Privacy Policy

1. About this policy

This Privacy Policy explains how Ambium Software Australia Pty Ltd, trading as Ambium Software (“Ambium”, “we”, “us” or “our”), collects and handles personal information.

Ambium Software Australia provides Ambium products and services to customers in Australia.

2. Information we collect

When you contact us through this website, by email or by telephone, we may collect:

• your name;
• your company name;
• your email address;
• your telephone number;
• the nature of your enquiry;
• information about equipment or systems relevant to your enquiry; and
• any other information you include in your message.

Please do not include patient information, medical records or other sensitive health information in the website contact form.

The website server may process limited technical information, such as IP addresses and request logs, as necessary to operate, secure and troubleshoot the website.

3. How the contact form works

When you submit the website contact form, the information you provide is sent by email to Ambium Software Australia so that we can respond to your enquiry. The contact form does not store submissions in a website database. Once delivered, the enquiry may be retained and managed within our Microsoft 365 email environment in the same manner as an enquiry sent directly by email.

4. Why we collect information

We may use your information to:

• respond to your enquiry;
• arrange a product demonstration;
• provide information about Ambium products and services;
• assess equipment or system-integration requirements;
• provide customer service or technical support; and
• comply with applicable legal obligations.

We will not use your information for an unrelated purpose without notifying you or obtaining consent where required.

5. Disclosure of information

We may disclose personal information to our employees, contractors and technology providers where reasonably necessary to respond to an enquiry or operate our business.

Third-party cloud infrastructure providers support website hosting. Microsoft provides the Microsoft 365 email services used by Ambium. These providers process information on our behalf subject to their applicable security, privacy and contractual safeguards.

We do not sell personal information.

6. Storage and security

This website is hosted using third-party cloud infrastructure. The website server may process limited technical information, such as IP addresses and request logs, as necessary to operate, secure and troubleshoot the website.

Contact enquiries are retained in our Microsoft 365 email environment and are accessible only to authorised personnel who require access for legitimate business purposes.

We take reasonable administrative and technical measures to protect personal information from loss, misuse, unauthorised access, modification or disclosure.

No internet or email transmission is completely secure. Please do not submit confidential information or sensitive health information through the general contact form.

7. Cookies and tracking

We do not currently use advertising cookies, third-party marketing pixels or behavioural analytics on this website.

The website infrastructure may process essential technical information required to deliver, secure and maintain the site. If we introduce optional analytics or tracking in the future, we will update this policy and implement any required notice or consent controls.

8. Retention

We retain contact enquiries only for as long as reasonably required to respond, maintain appropriate business records, provide requested services or meet legal obligations.

When personal information is no longer required, we take reasonable steps to delete it or make it anonymous.

9. Access and correction

You may ask to access the personal information we hold about you or request that inaccurate information be corrected.

We may need to verify your identity before completing a request.

10. Privacy enquiries and complaints

If you have a question, access request or complaint about how we handle personal information, contact:

Ambium Software Australia Pty Ltd
Email: info@ambium.net
Telephone: +61 493 364 629

We will review your request or complaint and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy when our information-handling practices, technology providers or legal obligations change. The current version will be published on this page with its latest revision date.